Welcome to ShoeStep.pk. By accessing or using our website and placing an order, you agree to the following Terms & Conditions.

Please read these terms carefully before placing an order.

1. About ShoeStep.pk

ShoeStep.pk is an online store based in Sialkot, Pakistan, specializing in Khussa footwear.

We reserve the right to update product information, prices, availability, and website content at any time.

2. Product Information

We make reasonable efforts to display our Khussa products as accurately as possible.

However:

– Actual colors may vary slightly depending on your device screen.
– Minor variations may occur due to handmade craftsmanship.
– Embroidery, patterns, textures, and finishing may have slight differences between individual pieces.
– Product measurements may have minor variations.

Such differences do not necessarily indicate a defective product.

3. Prices

All product prices displayed on the website are in Pakistani Rupees (PKR) unless stated otherwise.

ShoeStep.pk reserves the right to change prices at any time without prior notice.

The price applicable to an order is the price displayed at the time the order is placed.

4. Orders

After placing an order, we may contact you through phone, WhatsApp, SMS, or email to confirm the order and delivery details.

An order may be cancelled or refused in situations including:

– Product unavailability
– Incorrect or incomplete customer information
– Pricing or website errors
– Suspected fraudulent activity
– Failure to confirm the order
– Other circumstances that prevent us from fulfilling the order

5. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

For customized or specially prepared products, cancellation may not be available after production has started.

6. Customization

If customization is offered on a product, customers are responsible for providing accurate information such as size, color, design, or other requested details.

ShoeStep.pk is not responsible for errors caused by incorrect information provided by the customer.

Customized products may have different return or exchange conditions.

7. Shipping & Delivery

Orders are delivered through available courier services within Pakistan.

Delivery time may vary depending on:

– Destination
– Courier service
– Product availability
– Order confirmation
– Weather or other unforeseen circumstances

Delivery estimates are not guaranteed and may occasionally be delayed.

Customers must provide a correct and complete delivery address and active contact number.

8. Delivery Attempts

If the customer is unavailable, provides an incorrect address, or refuses to receive the parcel, additional delivery charges or other conditions may apply.

Repeated failed delivery attempts may result in cancellation of the order.

9. Returns & Exchanges

Returns and exchanges are subject to our Return & Exchange Policy.

Customers should inspect the product upon receiving it and contact us promptly if there is a genuine issue with the order.

Products may not be eligible for return or exchange if they have been:

– Used or worn
– Damaged after delivery
– Washed or altered
– Customized according to customer instructions
– Returned without the required packaging or accessories

Please contact us before sending any product back.

10. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with:

– Order number
– Clear photographs/videos of the product
– Description of the issue

Our team will review the matter and provide an appropriate solution according to our policy.

11. Intellectual Property

All content on ShoeStep.pk, including:

– Logos
– Product photographs
– Product descriptions
– Graphics
– Website design
– Text
– Branding

is owned by or licensed to ShoeStep.pk unless otherwise stated.

You may not copy, reproduce, distribute, or commercially use our content without prior written permission.

12. Website Use

You agree not to use our website for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not attempt to interfere with the website’s operation, security, or functionality.

13. Third-Party Services

We may use third-party services such as payment providers, courier companies, analytics services, and communication platforms.

Their services may be subject to their own terms and policies.

14. Limitation of Liability

ShoeStep.pk will make reasonable efforts to provide accurate products and services. However, we are not responsible for delays or failures caused by circumstances outside our reasonable control, including courier delays, natural events, technical failures, or other unforeseen circumstances.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

16. Contact Us

For questions regarding these Terms & Conditions:

Website: ShoeStep.pk
Email: info@shoestep.pk
WhatsApp:  0348-7477636 
Location: Sialkot, Pakistan