At ShoeStep.pk, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or place an order through our website.

1. Information We Collect

When you place an order or interact with our website, we may collect:

– Full name
– Phone number
– Email address
– Delivery/shipping address
– City and postal code
– Order and product details
– Payment-related information
– Any information you voluntarily provide to us through WhatsApp, email, or other communication channels

We only collect information that is reasonably necessary to provide our services.

2. How We Use Your Information

Your information may be used to:

– Process and confirm your orders
– Deliver your Khussa to the provided address
– Contact you regarding your order
– Handle returns, exchanges, or complaints
– Provide customer support
– Improve our products, website, and services
– Prevent fraudulent or unauthorized transactions
– Send promotional messages or offers where permitted and applicable

3. Payment Information

Payments may be processed through third-party payment providers or other available payment methods.

ShoeStep.pk does not intentionally store complete debit or credit card details on its own systems.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties only when required to provide our services, such as:

– Courier and delivery companies
– Payment service providers
– Website and technical service providers
– Authorities where required by applicable law

Only the information necessary for the relevant service will be shared.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better shopping experience.

You may manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites or services. ShoeStep.pk is not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing their privacy policies before providing personal information.

8. Your Choices

You may contact us to:

– Ask about the personal information we hold about you
– Request correction of inaccurate information
– Ask questions about how your information is used
– Request deletion of information where legally and practically possible

Some information may need to be retained when required for legal, accounting, fraud-prevention, or order-record purposes.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Website: ShoeStep.pk
Email: info@shoestep.pk.
WhatsApp:  0348-7477636 
Location: Sialkot, Pakistan