INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes. Every product photo on our site is of the actual pair we ship. Because each khussa is embroidered by hand, tiny variations in beadwork are natural — that's the mark of genuine handwork, not a flaw. Screen settings can also shift colour slightly.
Where can I view my sales receipt?
Your receipt is emailed to you as soon as your order is confirmed. You can also find every order under My Account → Orders. If you checked out as a guest, message us with your order number and we'll resend it.
How can I return an item?
Contact us within 7 days of delivery on WhatsApp at 0348-7477636 or by email at info@shoestep.pk, with your order number and reason. Pairs must be unworn, in original packaging, and tried on a clean, soft surface. Once we've confirmed and inspected the return, we'll arrange your exchange.
Will you restock items indicated as “out of stock?”
Often, yes — but because every pair is handmade, restocks take time and some designs are made in limited runs only. Message us with the design you're after and we'll tell you whether it's returning.
INFORMATION ABOUT US